1.) Do you accept my insurance?

FloodPT is considered an “out-of-network provider” with all health insurance companies, which means that we do not directly bill through your insurance provider. This allows us to provide the best care that each client NEEDS, WANTS and DESERVES, rather than have the treatments be dictated by the rules and policies imposed by insurance companies.  

2.) Do you work with patients that are enrolled under Medicare Part B?

Unfortunately, we are UNABLE to offer PHYSICAL THERAPY services to patients with Medicare Part B coverage. Guidelines dictate that if you are covered under Medicare Part B, you must see an in-network Medicare provider for physical therapy services. HOWEVER, we ARE ABLE to provide PERSONAL TRAINING and other services that are not covered by Medicare to individuals that have Medicare Part B coverage. This means that we can work with you to minimize the risk of future injuries and improve your strength, conditioning and balance to maximize your functional activity tolerance and sports/recreational performance.  

3.) Can I submit the physical therapy bills to my insurance company?

We require payments up front, but will be happy to provide you with a detailed invoice of services provided ("superbill") that you may submit to your insurance company for potential reimbursement. As a general rule of thumb, it is ALWAYS a good idea to call your insurance company and ask about your "out-of-network" benefits. By submitting your superbill, you may potentially be able to collect reimbursement from your insurance company for a percentage of the cost that you pay up front.  Please keep in mind that insurance payments often take 3-4 weeks to process and are never guaranteed.  There are no surprises when it comes to billing at FloodPT. All costs will be discussed ahead of time so that you know exactly what you are paying for, and you will not receive unexpected bills in the mail later on.  

4.) Can I use my HSA or FSA funds to pay for training or therapy?

Yes. HSA and FSA funds may be used for physical therapy services. In select cases, these funds may also be used for personal training services - however, they will require a Letter of Medical Necessity from your physician beforehand. Please contact us for further questions.  

5.) Do I need to see my physician before beginning physical therapy?

No. Maryland is a Direct Access state, which means that you are able to begin physical therapy without first seeing your physician or requiring a prescription/referral. Joey is a Doctor of Physical Therapy and will perform an in-depth examination during your first visit to assess whether you might be appropriate for physical therapy treatment, of whether a visit to your physician or other medical provider is advisable before continuing. However, if you need care beyond ten visits, or thirty days, whichever comes first, a prescription is required.

If you do have a prescription/referral for physical therapy, please bring it with you to your first appointment. We will be happy to communicate and collaborate with your physician or other healthcare provider(s) throughout your plan of care as needed to ensure you receive the best care from your multi-disciplinary medical team.  

6.) Do I need to create a PtEverywhere account?

Yes. We utilize PtEverywhere as our all-in-one patient portal service. It is HIPPA-compliant and allows you to upload required forms and documents, pay your balance, access virtual appointments, as well as view your invoices, reimbursement forms, and home exercises. It is free and easy to use on any computer and most mobile devices. For more information, and to create and account or log in, please visit our PtEverywhere information page.

7.) What will I need for my first appointment?

Please prepare for your first appointment by wearing comfortable clothes that allow you to move freely. You will need your driver's license or identification card (INCLUDING for virtual TELEHEALTH appointments), completed intake forms (unless submitted online to your PtEverywhere account), and any relevant imaging reports or physician's referrals.

If your first appointment is being performed virtually, you will receive an email ahead beforehand detailing logistical recommendations to help the session run as smooth and efficiently as possible.

8.) What is your cancellation policy?

We maintain a strict, 24-hour cancellation policy. We only schedule one client at a time, and therefore appreciate your cooperation with this policy to ensure that we may provide timely access to care for all those in need. Cancellations made less than 24 hours prior to your scheduled appointment will incur a $50 fee for virtual sessions, and a $100 fee for in-person sessions.  

9.) I am not currently in Maryland, can I still receive physical therapy services?

At this time, we are only able to provide physical therapy services for patients that are physically located in the state of Maryland during the time of treatment. This INCLUDES virtual TELEHEALTH sessions.  

10.) Do I need my own fitness/therapy equipment?

During your first few sessions, we will discuss your needs and can assist in recommending appropriate fitness/therapy equipment that you may benefit from. We do NOT sell equipment, but will be be happy to bring items for you to test out. This way you can more confidently invest in items that will help you reach your health and fitness goals. We recommend that you obtain most of your own equipment - this will allow you to continue progressing in between sessions as well as establish healthy life-long habits to maintain your physical achievements.